Errors

The Errors screen shows you the errors reported by all devices within the AxisTV installation. This screen definitively records all internal application errors and many logical errors that can occur while running the system. If you ever need assistance with a problem, chances are its cause is documented in this screen.

	Every device within the AxisTV installation is available from this dropdown list. The information is refreshed every few minutes from all the devices on the network.

	If you want to see if anything has changed since pulling up the screen you can click Refresh as often as you like.

	If you need to contact TEi support you can generate an email containing the statuses and error messages for all devices by clicking the E-Mail TEi Support button.

	You can view, print or save the current system error report by clicking this link. The report will open in a separate browser window in plain text format. If E-Mail support is not enabled in AxisTV then you can use this link to save and e-mail TEi support the system errors.

Errors appear in the form of the following example:

where the error code and description are given for each error on a device, along with the last time it occurred. The entire list is sorted by most recent errors first. These are the ones that are most likely relevant to any problem you are having with the system. The entire text of the error is included in the description, in a scrolling text box. Much of this description will be technical, but is valuable to support staff for rectifying the problem.